Cart 0
Cart 0

TERMS AND CONDITIONS

Terms & Conditions

By accessing this website or placing an order, you agree to the terms outlined below. Please read them carefully before purchasing.

General

All products are handmade, made-to-order, or customized unless otherwise stated. By purchasing from us, you acknowledge and accept that slight variations may occur due to the handcrafted nature of our jewelry.

We reserve the right to refuse or cancel any order at our discretion, including suspected fraud, pricing errors, or misuse of our services.

Warranty

We offer a Limited Lifetime Warranty to the original purchaser (or gift recipient) against defects in materials and workmanship.

Covered

  • Manufacturing defects

  • Faults in craftsmanship

  • Defective materials used during production

Not Covered

  • Normal wear and tear (including bent, worn, or missing prongs)

  • Tarnishing, discoloration, or damage from chemicals or environmental exposure

  • Damage caused by misuse, accidents, neglect, or improper care

  • Lost or stolen stones or components

  • Damage from third-party repairs or alterations

  • Broken chains, clasps, or earring backs due to regular wear

Warranty Terms

  • Valid only for the original owner and is non-transferable

  • Proof of purchase may be required

  • We reserve the right to determine whether an issue qualifies under warranty coverage

Shipping & Delivery

Once your order ships, you will receive tracking information via email. Orders containing multiple items may ship separately.

Processing Times

  • Ready-to-ship items: 2–3 business days

  • Made-to-order items: shipped after production is complete

  • Custom pieces: approximately 2 weeks production time

We are not responsible for packages marked as “delivered” by the carrier. Customers are responsible for ensuring a safe delivery location. We recommend purchasing shipping insurance for additional protection.

Shipping (U.S. & International)

United States

All orders include tracking. Optional shipping insurance is available at checkout.

  • PO Boxes ship via USPS Priority or Express Mail

  • Military addresses ship via USPS Priority Mail (delivery times may vary)

International

International shipping rates are calculated at checkout.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

If shipping is unavailable to your location, please contact us for assistance.

Returns, Exchanges & Custom Orders

Due to the custom and handmade nature of our jewelry, all sales are final and we do not offer refunds.

Custom Orders & Adjustments

We understand custom jewelry may require adjustments. Where possible, we may accommodate reasonable changes such as ring resizing or minor modifications. These are reviewed on a case-by-case basis and may incur a fee depending on the work required.

Once an order has been finalized and approved, it is considered complete and non-refundable.

Ring Size Adjustments

If your ring does not fit, we may offer a size adjustment or exchange within 90 days of delivery. Shipping costs may apply.

Repairs

If your item arrives with a verified manufacturing or craftsmanship defect, you must contact us within 14 days of delivery.

We will repair or replace the item at no cost if the issue is confirmed to be a production fault.

We are not responsible for damage caused after delivery, including:

  • Everyday wear

  • Accidental damage

  • Misuse or improper care

  • Loss or theft

  • Third-party alterations

Repair services for non-covered damage may be available for an additional fee.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including delays, loss of use, or shipping issues beyond our control.